Refund policy

I want you to be delighted with every plant you receive from me. This policy doesn’t affect your statutory rights.

If something isn’t right
Please inspect your plants as soon as possible after they arrive. If there are any issues at all, please let me know as soon as you can through the contact page or by email at wrj23@yahoo.com (a photo is always helpful). Any issues will always be put right.

Cancellations
You can cancel your order at any time before it is dispatched, for a full refund. Because live plants are perishable, the usual 14-day ‘change of mind’ cancellation right doesn’t apply once plants have been sent. This doesn’t affect your rights if anything arrives faulty or not as described.

Plants I can’t supply
Many of my snowdrops are grown in very small numbers. If, for any reason, I can’t supply something you have ordered, I’ll let you know and refund you in full.

Deliveries outside the UK mainland
I currently deliver to the UK mainland only (England, Scotland and Wales). Orders to Northern Ireland, the Isle of Man or the Channel Islands will be cancelled and refunded in full.

Cheshire Snowdrop Day tickets
Tickets are non-refundable, but they can be transferred to a friend: just email me with the name of the person attending in your place. If the event is cancelled, ticket holders will receive a full refund.

How refunds are paid
Refunds are made to your original payment method.